Enablement Specialist

CertifID • Austin, TX

9d

About The Position

CertifID is on a mission to end wire fraud. As we scale our GTM organization, we're looking for an Enablement Specialist to join our Revenue Enablement team. This role is a key hire that will own the day-to-day engine that keeps our GTM teams informed, equipped, and ready.
You'll support our Sales (AEs, BDRs), Customer Success (CSMs, AMs), and Partner (PAMs) teams by keeping enablement content fresh, organized, and accessible — and by helping bring training programs to life. This is a role for someone who loves systems, takes pride in clean and current content, and knows how to coordinate across teams without dropping the ball.
AI fluency isn't a nice-to-have here — it's core to how you'll work. We expect this person to actively use AI tools to move faster, produce better content, and continuously find smarter ways to do the job.

Requirements

• Organized by nature — you notice when things are out of date, inconsistent, or hard to find, and you fix it
• A strong communicator — clear in writing, comfortable facilitating, and good at working across different teams and personalities
• Proactive and self-directed — you don't wait to be told something needs attention; you flag it and move
• AI-forward — you're genuinely enthusiastic about using AI tools to do your job better and faster
• Curious about GTM — you want to understand how sales and CS teams work so you can build things that actually help them
• Calm under competing priorities — you can manage multiple asks at once without losing track of what matters most
• Bachelor's degree or equivalent experience
• 0–2 years of experience in enablement, sales support, learning & development, content management, or a related GTM-adjacent role
• Strong writing skills — you can take complex information and make it clear and usable
• Comfort with content management tools, Google Drive/Workspace, and learning platforms
• Demonstrated ability to work independently, stay organized, and follow through
• Familiarity with or genuine interest in SaaS sales environments

Nice To Haves

• Experience using AI tools in a professional or project context is a strong plus

Responsibilities

• Own the enablement content library — keep all assets (e.g. talk tracks, KB articles, battlecards, and training materials) accurate, up-to-date, and easy to find
• Conduct regular content audits and work with subject matter experts to refresh outdated materials
• Maintain version control and tagging so reps can self-serve the right content at the right time
• Support the creation of new enablement assets, including onboarding guides, one-pagers, and process documentation
• Coordinate and support the delivery of training sessions, onboarding programs, and GTM readiness activities
• Help facilitate live and virtual training sessions for Sales, CS, and Partner teams
• Assist with logistics and content prep for larger enablement events (feature launches, quarterly product launches)
• Track training completion and engagement, flagging gaps to the VP of Enablement
• Partner with Sales, CS, Partners, Marketing, and Product to gather inputs and ensure content reflects current messaging, product updates, and GTM priorities
• Serve as a reliable connector between teams — capturing what reps need and translating it into enablement action
• Support product launch readiness by coordinating content updates and training materials across teams
• Actively use AI tools (e.g., Claude, ChatGPT, or similar) as a daily part of your workflow to draft content, summarize inputs, build training materials, and improve efficiency
• Continuously look for opportunities to apply AI to streamline enablement processes and scale output

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level