End User Compute Architect

Global Cellulose Fibers•Memphis, TN

5d•$121,000 - $161,300•Hybrid

About The Position

Global Cellulose Fibers (GCF) is seeking an experienced End User Compute Architect within the End User Solutions organization to own the strategy, architecture, and governance of End User Computing (EUC) solutions. You will provide architectural leadership, governance expertise, and modernization strategy for all EUC platforms and services including Intune, SCCM, and Tachyon across Windows, mobile (iOS), and video conferencing devices. The Architect partners closely with peer IT groups and our Managed Service Provider (MSP) to deliver a secure-by-design, modern, and cost-effective device management architecture. Operating in a shared-governance model with our MSP, you will guide day-to-day EUC service expectations, serve as an escalation point for incidents, and drive measurable quality improvements. The ideal candidate has broad and deep EUC technical knowledge supporting business objectives as well as experience leading a transition to an MSP.

Requirements

10+ years in End User Computing architecture (Intune, SCCM, Tachyon, cellular management, Cisco Control Hub, MTR device management, Active Directory, Entra ID, and Azure).
3+ years Intune and/or SCCM Lead/Architect
Experience designing Windows provisioning at scale (Intune, Windows 365) including application packaging and delivery
Experience with Mobile Device Management (MDM) including cellular carrier management
Proven experience in MSP shared governance: L2/L3 escalation leadership, RCA, SOP/KB development, and driving continuous improvement.
Experience with shifting between vendors while maintaining service levels
Proven success leading complex, cross-functional projects
Strong understanding of Active Directory and Entra ID (Device Identity, Conditional Access, GPO to Intune migration)
Familiarity with BitLocker administration
Familiarity with hybrid directory environments (on-prem AD, Entra ID)
Experience with vendor management and technical support
Excellent communication skills; ability to translate complex architecture for execs, stakeholders, and end users; lead monthly enablement webinars.
Cross-functional leadership
Automation, scripting, and reporting (e.g. PowerShell, Graph API, Power BI).
Strong problem-solving and documentation skills
Results-Oriented

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or related field is preferred (or equivalent work experience).
Experience introducing DEX (Digital Employee Experience) analytics tooling and self-healing automation driving business outcomes.
Familiarity with Zscaler and Microsoft Defender for Endpoint
Experience collaborating with Infrastructure teams on RDS/AVD image/profile/app delivery standards.
Experience with Windows Autopilot strategy and deployment
Experience with on-prem to cloud migrations and architecture development
Familiarity with Azure and RDS
Microsoft Certifications similar to MD-102 Endpoint Administrator Associate
Microsoft Teams Rooms (MTR) governance and device lifecycle knowledge including Cisco Control Hub device management
Background working in manufacturing or multi-site environments and with MSP operating models.

Responsibilities

Own the EUC architectural roadmap, reference architectures, and standards spanning Intune, SCCM, Tachyon, MDM, HP device management, video conferencing device management, and cellular carrier management.
Define enterprise framework and standards for device lifecycle (procure-to-retire), configuration baselines, image strategy, and app delivery—aligning with Hardware Support and the MSP.
Partner with Infrastructure teams that manage Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) to ensure endpoint, profile, and app-delivery standards align across physical and virtual environments.
Evaluate emerging EUC technologies in alignment with business objectives.
Assume service ownership of EUC platforms and services.
Author architectural standards, governance policies, and operational handoffs; ensure clean pilot to production transitions with runbooks/SOPs.
Maintain the device management roadmap and drive continuous improvement.
Oversee iOS mobile device strategy via MDM, cellular carrier management, and compliance controls; advise on rugged/vehicle-mounted/OT device approaches (owned by other teams).
Define governance for meeting room and collaboration devices (Microsoft Teams Rooms and native Cisco endpoints).
Embed secure-by-design principles in EUC architecture; align with Information Security on Zero Trust controls and endpoint protection strategies.
Define and oversee BitLocker and Defender for Endpoint standards in partnership with the MSP and Information Security.
Ensure EUC designs align with Entra ID/Active Directory identity patterns (e.g., Conditional Access policies, device identities, privileged access boundaries).
Coordinate EUC integration and policy dependencies with tools managed by Information Security (e.g., Defender for Endpoint, Zscaler).
Provide technical oversight of the MSP for EUC services: review architectures, validate SOPs/runbooks, drive RCA/prevention, and ensure SLA/SLO adherence.
Define meaningful EUC KPIs/OKRs (e.g., provisioning time, patch compliance, experience scores, incident MTTR) in coordination with the MSP.
Communicate changes to IT and business stakeholders.
Own EUC performance optimization across all platforms including reporting on Digital Employee Experience (DEX) scoring and telemetry
Oversee shift‑left practices and service‑quality improvements with MSP.
Maintain regular stakeholder/MSP cadence to ensure alignment and outcomes