CO - P4254 - End User Device Supervisor

Virginia Department of Environmental Quality • Richmond, VA

1d • Hybrid

About The Position

The End User Device Supervisor is responsible for managing and securing all end-user technology assets across the organization, including PCs, mobile devices, phones, managed printers, and audio-visual hardware. Directs program operations and ensures alignment with agency-wide IT governance. This role combines strategic oversight with hands-on technical execution, including direct involvement in complex deployments, troubleshooting, and configuration tasks. In addition to operational duties, this role provides program-level oversight of the agency’s end-user device management strategy, including lifecycle planning, security baselines, and cost optimization. The supervisor develops and enforces policies aligned with VITA and DEQ standards, ensures compliance with state IT regulations, and leads strategic initiatives to improve service delivery and reduce risk. This position supervises technical staff, manages vendor relationships, and makes decisions regarding resource allocation, risk mitigation, and compliance enforcement. Outcomes are measured by service quality, and adherence to security standards.
Please note this position follows a hybrid work schedule to include both in-office and telework. Candidates must be able to work from the assigned work location in Virginia.

Responsibilities

• Managing and securing all end-user technology assets across the organization
• Directing program operations and ensuring alignment with agency-wide IT governance
• Providing program-level oversight of the agency’s end-user device management strategy
• Developing and enforcing policies aligned with VITA and DEQ standards
• Ensuring compliance with state IT regulations
• Leading strategic initiatives to improve service delivery and reduce risk
• Supervising technical staff
• Managing vendor relationships
• Making decisions regarding resource allocation, risk mitigation, and compliance enforcement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed