End User Support Specialist

Everything But The House • Blue Ash, OH

1d • Onsite

About The Position

The End User Support Specialist will assess and optimize the performance of our end-user Technology systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing front-line IT support to EBTH employees, as well as escalation support to EBTH customers.

Requirements

• Associate's or bachelor's degree in computer science, information systems, or similar. Work experience will also be accepted in lieu.
• Knowledge of computer programs and hardware.
• Proficiency in task management software such as ticketing systems.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• A strong willingness to learn and grow with us.

Nice To Haves

• Bonus points for being able to spell ITSM.

Responsibilities

• Testing and analyzing IT system and software performance.
• Resolving incoming EBTH employee IT queries remotely via email and phone, and at the office.
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
• Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
• Preparing training manuals and FAQ materials for easy-access end-user guidance.
• Documenting processes and maintaining service desk records.
• Making recommendations to optimize IT performance and to prevent future problems.
• Collaborating with internal departments to ensure that IT needs are met.
• Keeping informed of advancements in IT.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree