End User Support Technician
Pomeroy
4d
About The Position
Responsible for overall technology support for staff in day-to-day business operations
Responsibilities
- Provide priority response and timely resolution for all reported technology issues
- Support both PC and Mac environments
- Monitor, update, and take ownership of tickets in ServiceNow (SNOW) daily
- Collaborate with internal team members via Slack, Teams, and email to resolve technical concerns
- Communicate proactively with management regarding issues, delays, or attendance conflicts
- Take full ownership of issues and service requests reported in person, via Teams, email, or support tickets
- Document all troubleshooting steps, resolutions, and work performed within ServiceNow
- Acquire, stage, configure, and deploy computers, software, and peripherals within established SLAs
- Maintain accurate inventory and support records in ServiceNow
- Partner with cross-functional teams to expedite and resolve issues impacting user productivity
- Ensure compliance with company and business unit policies, standards, and procedures
- Build and maintain professional relationships with service providers, manufacturers, resellers, and contractors
- Exercise discretion and sound judgment in handling sensitive or confidential matters
- Proactively monitor, assess, and address evolving support requirements
- Develop and maintain system documentation and support knowledge base materials
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
