End User Tier 3

AAC • Washington, DC

4d

About The Position

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.

Responsibilities

• Provide Tier 3 end user system administration support via telephone, deskside, or remote.
• Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM.
• Create and deploy standard system images.
• Use PowerShell and Power BI to create custom reports.
• Use PowerShell to automate maintenance processes.
• Collaborate with cross-functional teams and vendors to resolve hardware and software issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed