Endpoint Implementation Specialist (Comp User Support Analyst 2)

Oregon Health & Science University•Portland, OR

20d

About The Position

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions. Within ITG, the Field Technology Services department is the group responsible for supporting and deploying endpoint devices (such as computers and printers) to all OHSU locations. Older endpoint devices are replaced both when needed and as part of annual replacement cycles. The primary responsibility of this position (the Computer User Support Analyst 2, or CUSA2) is to do the physical deployment of these devices, and to maintain accurate records of device location and related information. The CUSA2 should also help in the planning and coordination of device rollouts.

Requirements

Associate’s degree plus two years computer support or IT experience; OR Bachelor’s degree in Computer Science or related field; OR An equivalent combination of training and/or experience.
Current valid driver’s license and driving record that meets OHSU’s driving requirements.
Advanced, broad-based “technical generalist” skills.
Experience with TCP/IP, and other networking protocols, as well as network printing.
Experience with both Windows and MacOS.
Experience with both iOS and Android based smartphones.
Proven customer relations skills.
Ability and willingness to stay current on technologies and trends.
Superior oral, written, verbal and aural communication skills.
Ability to build relationships, respect and trust with customers and co-workers.

Nice To Haves

Experience in hospital or medical setting.
Experience with Microsoft Active Directory.
Understanding of encryption technologies, VoIP phones and A/V equipment.

Responsibilities

Configure and deploy desktop computers and laptops (both MacOS and PC), printers, and other endpoint devices to locations across OHSU, including clinical and hospital settings.
Communicate and collaborate with IT Contacts, end users, and other stakeholders when deploying devices.
Help maintain endpoint device location and other information in our IT Service Management tool.
Maintain a stock of configured devices so that they can be rapidly deployed to resolve Break / Fix Incidents.
Fulfill common Service Requests from IT Contacts and end users as needed.
Resolve common Break \ Fix Incidents when needed.
Collaborate with co-workers in Field Technology Services and the ITG Service Request Office to help coordinate annual hardware refresh deployments.
Operate OHSU Fleet vehicles in support of off-campus clinics and remote sites
Maintains and manages ticket queue in accordance with the OHSU ticket handling guidelines.
Continued professional development.
Other duties as assigned.