Energy Advisor

CLEAResult

1d • $20 - $27 • Remote

About The Position

We are looking for a talented individual to join CLEAResult as an Energy Advisor. As an Energy Advisor, you will play a key role in supporting residential customers through their energy‑efficiency projects. You will guide homeowners and contractors from initial eligibility through paperwork, program qualifications, and project completion. Energy Advisors act as specialists who help customers understand available upgrades, navigate incentives, and make informed decisions based on unbiased pros and cons. In this role, you will deliver customer‑focused, phone‑based and email‑based advising, supporting single‑family homes and similar residential settings. Customer service is essential, as you will communicate daily with customers, explain program requirements, respond to inquiries, and follow up throughout the upgrade process. This is a remote position, and you must be based in Denver, Colorado.

Requirements

• Strong customer service background — call center or high‑volume communication experience is highly valuable.
• Ability to explain technical topics clearly and simply.
• Strong communication (phone + email), organization, and documentation skills.
• Ability to use CRM systems (Salesforce preferred; Quickbase experience a plus).
• Ability to prioritize tasks and manage a steady volume of customer interactions.
• Comfortable working independently in a remote, phone‑based advising environment.
• 1–2 years of relevant industry experience with a Bachelor’s degree, OR a combination of education, training, and work experience.

Nice To Haves

• Technical, sales, and/or customer‑service experience (preferred).
• Strong interest in residential energy efficiency, building‑science fundamentals, and customer education.
• Ability to navigate CRM systems (Salesforce or similar) and standard digital communications.
• A desire to help customers understand their energy usage and complete their upgrade projects successfully.

Responsibilities

• Provide individualized and ongoing assistance to property owners and contractors to support project conversion and contract compliance (approximately 60%).
• Troubleshoot technical questions and provide guidance on installation requirements, adaptation, configuration, and enhancement in accordance with client specifications (10%).
• Complete rebate processing, data entry, QA/QC support, and documentation review (15%).
• Record customer and contractor interactions accurately to meet program tracking and reporting requirements (10%).
• Travel occasionally within assigned areas for program needs (5%).

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees