Energy Customer Service Representative -Part Time

COUNTRY VISIONS COOPERATIVE•Brillion, WI

5d•Onsite

About The Position

Are you looking to be part of an extraordinary team? Are you an organized and passionate person looking to make an impact on our members and communities that we serve? If so, then there has never been a better time to join Country Visions Cooperative. We have an immediate opening in our Energy Division as a Customer Service Representative working out of our Brillion Wi Location. Come join our team today! We are looking for a person with a passion for serving others and you must have the desire to go above and beyond to help resolve our members’ questions as the first point of contact. Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.

Requirements

Prior phone-call customer service experience
Strong phone etiquette
Strong organizational skills
Accurate, confident and dependable
Excellent communication skills
Friendly, energetic and strong people skills
Basic math and computer skills
Microsoft suite experience
The candidate must successfully pass a background check

Responsibilities

Balance Assigned Drivers in our energy system and accounting system daily
Verify that new accounts are set up accurately in all accounting systems.
Assist with customer issue resolution.
Follow-up with new customers to ensure satisfaction with job completion and service performance.
Good interpersonal skills and willingness to take directions from Customer Service Representative Lead.
Work effectively with drivers, service technicians, and other personnel.
Resolves product or service problems by clarifying the customers’ complaints, determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
Stimulate and develop positive morale and team spirit that leads to high productivity.
Assist in checking all in-shipments for accuracy against the delivery ticket, proper quantity, price and location.
Help balance month and year end inventory in refined fuels, oil and propane.
Plan ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence.
Lose no customer due to services provided by the department.
Do not extend credit to customers who have not been approved by the credit manager.
Know and use all the necessary resources to make proper recommendations and applications of products sold.
Be aware at all times of the Cooperatives prices on commodities and services and review with your supervisor monthly.
Ensure no keep-fill customer has need to call in for delivery.
Let no customer complaint remain unresolved for more than 5 days.
Ensure customers are informed of safe product handling.
Inform your supervisor of potential problems or potential new business opportunities directly or indirectly related to Energy.
Answer the telephone in a courteous and professional manner with no complaints.
Route telephone calls to the appropriate person or department.
Properly record customers’ orders and communicate the order to the appropriate person.
Recommend new office and bookkeeping procedures as necessary to achieve maximum efficiency.
Analyze budgets, pre-pays and contracts daily.
Other duties and responsibilities as assigned by the Division Manager