Engagement Cloud Project Manager
About The Position
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. The Engagement Cloud Project Manager leads large-scale, enterprise restaurant technology deployments from kickoff through go-live and stabilization. This role owns delivery excellence — driving cross-functional execution across Product, Engineering, Customer Success, third-party vendors, and customer stakeholders. You will serve as the primary point of accountability for scope, timeline, budget, risk management, and executive communication. Success in this role requires strong executive presence, disciplined project governance, and the ability to influence without authority in complex, matrixed environments.
Requirements
- 5+ years of enterprise project management experience
- 5+ years in restaurant technology, hospitality tech, or complex SaaS implementations
- Proven experience managing multi-workstream, cross-functional delivery programs
- Experience working with enterprise customers and executive stakeholders
- Strong risk management and scope control discipline
- Exceptional communication and executive presentation skills
- Experience working with globally distributed teams
Nice To Haves
- PMP certification preferred
Responsibilities
- Lead enterprise SaaS + hardware implementation programs with full delivery accountability
- Establish strong executive-level partnerships with customer stakeholders
- Drive cross-functional alignment to ensure projects are delivered on time and within scope
- Manage risks, dependencies, milestones, and critical path across global teams
- Facilitate customer workshops to gather requirements and validate solutions
- Own scope governance, including change control and commercial impact discussions
- Provide clear, executive-ready status reporting and dashboards
- Proactively manage escalations and drive resolution
- Translate business requirements into high-quality functional solution documentation
- Act as the voice of the customer, influencing internal prioritization and process improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
