Engagement Coordinator

Jefferson Health Plans • Philadelphia, PA

1d

About The Position

The Engagement Coordinator at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions. Job Description Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Prospective Student Services: Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed. Call Campaigns: Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment. Ambassador Program Management: Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders. Admissions Visit Center Management: Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers. Competencies (Knowledge, Skills, and Abilities Required): Technical Background: Slate by Technolutions CRM experience is preferred Client Services: the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors

Requirements

• Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required.
• 0+ years of professional experience, 0+ years of management/leadership experience is required
• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required

Nice To Haves

• Experience in an undergraduate and/or graduate admissions office is strongly preferred.
• Experience using Slate by Technolutions experience is preferred

Responsibilities

• Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes
• Ensure timely and accurate responses to inbound interactions
• Direct students to appropriate staff members when needed
• Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment
• Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions
• Develop engaging training and evaluation programs and a forum for positive interactions with student leaders
• Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level