Engagement Manager (Forward Deployed), Public Sector
About The Position
Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments.
Requirements
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or customer-facing role
- A basic understanding of the ML operations process
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East
Nice To Haves
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
- Prior experience at an API technology company and / or managing technical customers using an API
- Proficiency in Python, SQL or other programming languages
Responsibilities
- Manage customer relationships from the executive to the end user
- Be forward deployed with customers to scope agentic workflow use cases that Scale's engineering team will build and refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits
- A learning and development stipend
- Generous PTO
- This role may be eligible for additional benefits such as a commuter stipend
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Education Level
No Education Listed
Number of Employees
501-1,000 employees
