Engagement Manager

SailPoint•Austin, TX

About The Position

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer. The Engagement Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity Management product implementations.

Requirements

5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience.
Excellent organizational skills
Excellent communication skills and extensive experience working with clients and partners
Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)
Experience managing multiple projects
Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL).
Familiarity with Directories (LDAP, AD).
Familiarity with enterprise HR systems (SAP, PeopleSoft)
Ability to travel 30-50%

Nice To Haves

Previous experience working with a SaaS product is a plus
Experience with programming languages such as Java, .NET or C++ is a plus
Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell)
Security software or internal IT audit experience a plus
Experience in a startup company is a plus
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

Responsibilities

Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation
Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
Manage with a focus on profitability and productivity to ensure client satisfaction
Manage the business relationship between SailPoint and assigned client accounts
Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services
Provide strategic updates on clients’ performance to SailPoint Senior Management.
Provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth

Benefits

Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution