Engagement Manager

Wonolo • Los Angeles, CA

1d • $84,000 - $98,000 • Hybrid

About The Position

We are looking for an experienced Engagement Manager who is passionate about
helping businesses succeed and meet their immediate staffing needs. The Business
Operations team at Wonolo is the oil that keeps the gears turning throughout the
lifecycle of a Wonolo customer. You will join a mission-driven team dedicated to
shaping the future of work responsible for nurturing long-term relationships,
identifying ways to expand collaboration, and finding creative opportunities to
make our partners across a number of verticals successful including but not
limited to distribution/logistics, hospitality and business services.

In this role, you will build meaningful relationships and serve as a trusted
advisor to the key users of our platform. You will also proactively identify and
pursue new business opportunities through hands-on, in-market relationship
building and consultative sales activities. You will provide timely product
insights and training to our key users to ensure adoption and growth of our
platform within the customer’s business. This role will have a stronger emphasis
on business development and field-based sales engagement within the Los Angeles
and Inland Empire markets.

This job is based in Los Angeles, CA and is a hybrid role of being in-market
visiting customers (primarily in the Inland Empire area) as well as remote work.
Candidates must reside within a commutable distance (ideally within 40 miles)
from the Inland Empire area to enable regular onsite visits with customers.
Travel will also be required to other parts of California (i.e. Northern
California) for customer meetings.

Requirements

• 4-6+ years of account management, consultative business development experience or outside sales/BDR/SDR experience, preferably experienced in staffing or marketplace technology environments
• Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities
• Experience selling into or supporting clients in light industrial or HR/procurement organizations
• A self-starter with strong organizational, analytical, and communication skills (both written and verbal)
• Located in Los Angeles, and ability to travel to client sites frequently within the Inland Empire region as well as other parts of California for business travel

Nice To Haves

• Staffing experience
• Experience with 2-sided marketplaces
• Start-up experience
• Experience using Salesforce
• Experience using Business Intelligence (BI) Tools (extra points for Looker experience)

Responsibilities

• Drive growth by identifying, qualifying, and closing new business opportunities within your market.
• Build relationships through frequent in-person meetings (2–4 days per week) across Los Angeles and the Inland Empire areas.
• Occasionally travel to Northern California and other state markets (1-2x per month) for customer meetings and business development.
• Partner with customers to integrate Wonolo into their workforce operations and expand account usage.
• Manage and grow a defined book of business through proactive engagement and consultative account management.
• Lead key customer touchpoints including kick-offs, reviews, and regular check-ins, to uncover opportunities and reinforce value.
• Collaborate with Sales, Operations, and Product teams to deliver an exceptional customer experience.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy
• Team outings, happy hours, company off-sites, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees