Engagement Seasonal Administrative Assistant

Denver Zoo Conservation Alliance•Denver, CO

8h•$19•Onsite

About The Position

This position works collaboratively with the Guest Engagement Programs team and plays a key role in ensuring smooth, efficient logistical daily communication, resource organization, scheduling and support for volunteers and part‑time staff throughout the summer season. The Engagement Seasonal Administrative Assistant serves as an at‑will staff member of the Denver Zoo Conservation Alliance (DZCA), providing essential day‑to‑day logistical and administrative support to ensure smooth operations during the peak summer season. In this role, the assistant supports both the Guest Experience Volunteer Team volunteers and seasonal/part‑time Guest Engagement staff by updating daily schedules, organizing resources, and providing clear, timely daily communication across teams. This position plays a central role in the daily functioning of Engagement programs by supporting shifting operational needs, preparing and distributing materials, tracking volunteer and staff activity via data, and supporting on‑grounds and behind the scenes workflow. The assistant ensures that volunteers and part‑time staff have the information, tools, uniforms, and resources they need each day to deliver high‑quality guest experiences. This includes maintaining organized workspaces, updating schedules based on real‑time changes and staffing needs, and providing consistent, reliable communication between daily teams and leadership. Working closely with the Guest Engagement Programs team, the assistant helps uphold efficient operations, fosters a welcoming and well‑supported environment for volunteers and staff, and contributes to the overall success of Engagement programming throughout the summer.

Requirements

Completion or in pursuit of a high school degree or equivalent required, or any equivalent combination of education and/or experience.
Experience with organizing for daily operations, including scheduling, strong communication skills in professional settings.
Ability to interact with multigenerational audiences, including multigenerational volunteers and staff
Comfort and confidence in presentation skills; ability to communicate effectively in noisy, crowded situations.
Basic computer skills including Microsoft Office Suite are preferred.
Requires organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks.
Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, and the ability to work as part of a team.
Requires the ability to embrace, support, and integrate DZCA philosophies to promote and demonstrate its commitment to diversity, inclusion, equity, and anti-racism.
This seasonal position will be 32-40hr/week and will work a Thursday – Monday work week, including weekends as regular work days.
Ability to speak, understand, and communicate in English effectively, in person, and in writing.
Ability to hear adequately in person and by phone, in personal and group settings, occasionally with a moderate noise level.
Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and combination of sitting, walking and/or standing up to 7 hours per day.
Mobility is necessary to access various offices and a wide variety of meeting and zoo settings.
Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, twisting, occasionally climbing stairs or using an elevator, possibly reaching chest high and overhead for materials, and the use of hands to finger, handle, or feel objects, tools, or controls.
Ability to reach for, move, and/or lift to 15 pounds and the use of hands to finger, handle, or feel objects, tools, or controls.

Nice To Haves

Preferred experience includes supporting informal programs and volunteers, engaging proactively with guests in informal environments, and familiarity with scheduling or volunteer management software a plus.

Responsibilities

Serve as a daily point of logistics support for Guest Experience Volunteers and part‑time Guest Engagement staff during the season.
Adjust and maintain schedules for both volunteers and part‑time staff based on daily needs as requested by manager.
Maintain analog and electronic program updates, materials, restock supplies, and provide on‑grounds support in volunteer areas as requested.
Keep detailed records of training and hours tracking for both volunteer and part‑time team support as requested.
Collaborate with Interpretation Programs, Adult Volunteer Teams, and seasonal staff leadership to ensure strong operational execution across programs.
Maintain, organize, and distribute volunteer and part‑time staff uniforms, ensuring all items are clean, orderly, and readily available throughout the season.
Maintain tidy and organized volunteer and staff work areas, ensuring shared spaces remain clean, orderly, and ready for daily operations.
Communicate clearly with guests, staff, and volunteers in person and electronically.
Build and maintain professional relationships to foster a welcoming and united volunteer and part-time staff community.
Support a cohesive and engaging guest experience through volunteer and staff interactions.
Act as a resource for on-the-mentoring and supporting Guest Experience Volunteers in their roles.
Assist with training, reflective practice, and skill development as requested.
Maintain training scheduling and scheduling communication as requested.
Other assistance, as designated by Engagement team leadership, to support the overall goals of the department and organization.