Engagement Specialist

Team Recovery Ohio • Toledo, OH

1d

About The Position

About Team Recovery: Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, we're committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem. Job Summary: The Engagement Specialist plays a vital role in supporting client engagement, retention, and success in outpatient substance use disorder (SUD) treatment. This position serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to participation, and connect with essential services that support long-term wellness.

Requirements

• High School Diploma or GED
• CDCA license and QMHS III required.
• CPR certification required, will train upon hire.
• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
• 3+ years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.
• Ability to pass a pre-employment background check and drug screen required.

Nice To Haves

• 3+ years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.

Responsibilities

• Build trusting, supportive relationships with clients to promote consistent engagement/participation in treatment
• Identify and address barriers to engagement
• Coordinate appointments and follow up with care to ensure continuity of care.
• Collaboration with therapists, medical providers, peer support, group facilitators, and external agencies to ensure integrated, wraparound support.
• Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
• Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
• Coordinate care and services provided to clients, including therapy, medication management, and group therapy.
• Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
• Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
• Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
• Stay informed about current trends and best practices in behavioral health and addiction recovery services.
• Maintain productivity requirement assigned by clinical leadership.
• Other duties as assigned by clinical leadership.

Benefits

• Competitive Pay + 401(k) with Employer Match - Plan for your future with confidence.
• Generous Paid Time Off - We value work-life balance and encourage time to recharge.
• Tuition Reimbursement - Invest in your growth with support for ongoing education.
• Comprehensive Medical, Dental & Vision Insurance - Your health and well-being matter.
• Employee Assistance Program - Get confidential support when you need it most.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED