Engineer, Application

HABASIT AMERICA INC • Suwanee, GA

11d

About The Position

OVERVIEW OF POSITION:

Provide Engineering & Technical Services to target customers

Requirements

• Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role – belting and/or conveying related experience preferred.
• Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20%
• Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management.
• Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.
• Proactive problem solver
• Able to multitask & work well in a team.
• Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD.
• Customer and results oriented

Responsibilities

• Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company’s resources and self-education.
• Engage with company sales representatives and their customers in providing presale and post-sale application engineering support.
• Act as principle application engineering point of contact for customers and sales representative for assigned sales area.
• Provide general and value added application engineering support for all products i.e.: Take ownership of situations to effectively resolve matters in a timely manner.
• Effectively offer solutions for customers based on clear application requirements to best meet customers’ requirements and company sales objectives.
• Oversee field testing activities of products.
• Provide on-site troubleshooting support.
• Engage in project activities.
• Deliver technical presentations to customers.
• Support special pricing and materials mgt. activities as it relates to specific acct. efforts.
• Communicate regularly with sales team members regarding account activities.
• Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.
• Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships.
• Maximize scope of supply.
• Recognize that a customer using one product type may have opportunities to purchase others.
• Demonstrate proactive selling of products.
• Identify opportunities for expanding the sale through additional options and/or complimentary products.
• Identify and communicate product/service improvements based on customer feedback/experience.
• Support contact management database through including personal activities.
• Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development.

What This Job Offers

• Job Type: Full-time