Engineer, Digital Solutns IV
About The Position
The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues. While these employees work independently on sophisticated tasks, they operate under the close supervision of a Supervisor or Manager to ensure organizational alignment. Key Responsibilities- Advanced On-Site Support: Provide urgent, high-visibility third-level support for hardware issues that cannot be resolved by field technicians or resellers.- Technical Troubleshooting: Diagnose complex problems and recommend effective solutions using advanced technical knowledge.- Cross-Functional Communication: Coordinate with various departments to ensure effective communication when inter-departmental cooperation is required for problem resolution.- Training and Analysis: Deliver training seminars to technicians and resellers, analyze customer workflows, and recommend performance improvements.- Event Support: Manage the installation and de-installation of devices and provide technical expertise during Canon tradeshows.- Escalation Management: Leverage extensive experience to resolve high-level product support issues escalated by employees or dealers. Your Impact - Advanced On-Site Support: Provide urgent, high-visibility third-level on-site support when field technicians or Canon resellers cannot resolve hardware issues, even with second-level phone assistance.- Technical Troubleshooting: Diagnose complex problems and recommend solutions using advanced technical expertise.- Cross-Functional Communication: Ensure effective communication and coordination across departments when inter-departmental cooperation is required for problem resolution.- Training and Analysis: Deliver training seminars to field technicians and resellers, analyze customer workflows, and recommend improvements for product performance.- Event Support: Install and de-install devices and provide technical expertise during Canon tradeshows.- Escalation Management: Use extensive experience to resolve product support issues escalated by Canon employees or dealers. Scope and Supervision Level IV employees possess a comprehensive understanding of the role and are highly skilled in their area of expertise. While focusing on complex tasks and working independently, decisions are made under the close supervision of a Supervisor or Manager.
Requirements
- Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
- Engineer III, Digital Solutions plus three or more years of demonstrated proficiency in the troubleshooting and repair of Canon products, along with completion of Canon product training for area of primary specialization.
- Canon Digital Technician ATSP.
Responsibilities
- Advanced On-Site Support: Provide urgent, high-visibility third-level support for hardware issues that cannot be resolved by field technicians or resellers.
- Technical Troubleshooting: Diagnose complex problems and recommend effective solutions using advanced technical knowledge.
- Cross-Functional Communication: Coordinate with various departments to ensure effective communication when inter-departmental cooperation is required for problem resolution.
- Training and Analysis: Deliver training seminars to technicians and resellers, analyze customer workflows, and recommend performance improvements.
- Event Support: Manage the installation and de-installation of devices and provide technical expertise during Canon tradeshows.
- Escalation Management: Leverage extensive experience to resolve high-level product support issues escalated by employees or dealers.
- Provide urgent, high-visibility third-level on-site support when field technicians or Canon resellers cannot resolve hardware issues, even with second-level phone assistance.
- Ensure effective communication and coordination across departments when inter-departmental cooperation is required for problem resolution.
- Install and de-install devices and provide technical expertise during Canon tradeshows.
- Use extensive experience to resolve product support issues escalated by Canon employees or dealers.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag!
- A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
