Engineer, Field Service (Southern California)

Hyundai Motor Company•Fountain Valley, CA

19h

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WHAT YOU WILL DO Provide on-site diagnostic and troubleshooting assistance direction to Hyundai and Genesis dealers and be instrumental in problem recognition and data collection from the field. Provide supporting data for Fix It Right First-Time and Total Cost of Quality goals. HOW YOU CAN MAKE AN IMPACT Work closely with Quality & Service Engineering, HMC, Partner Assembly Plants and other quality groups to organize & support Task Force Teams, Quality Inspections, Go and See visits and special assignments for competitor information and benchmarking. Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Hyundai and Genesis repair policies and procedures. Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Quality & Service Engineering. Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions. Obtain incident components when requested and secure related data regarding condition. Forward supporting parts, subject data, and documentation to Quality & Service Engineering as quickly as possible. Work closely with Engineering Groups to research reported or known concerns and study the effectiveness of proposed and implemented field solutions. Interface with Regional DPSMs as needed to assist in improving Fix Right First-Time percentage, reduce buyback potential and identify dealer capability gaps. Assist the Regions with final repair attempt for Buyback prevention. Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification). Provide technical support to Regional Field staff, Consumer Affairs, Parts, Legal, NASO and Warranty departments as required. Conduct other tasks related to the Purpose of this Position as assigned. Help advise dealer technicians by identifying and recommending technical training that will help their development and diagnostic skills. Approve warranty expenditures in support of technical investigations (FTSQuest in AS400).

Requirements

Must be a high school graduate.
Six to seven years of experience.
Proficient in Word, Excel, PowerPoint, Access, and Photoshop.
Use of Hyundai & Genesis Workshop and Diagnostic Equipment.
Excellent verbal and written communication skills.
Proven ability to work independently in the field while interdependent on headquarters staff.
Must be capable of multi-tasking, setting priorities and scheduling work activities with minimal supervision.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Must be a self-starter, enthusiastic, team player, committed, hardworking, honest, and effective.
Outgoing personality works well as both a leader and a member of a team.
Driver’s license and good driving record required.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree a plus.
Automotive Fixed Operations and Wholesale experience desirable.
Dealership experience as an ASE Master Technician preferred.

Responsibilities

Provide on-site diagnostic and troubleshooting assistance direction to Hyundai and Genesis dealers and be instrumental in problem recognition and data collection from the field.
Provide supporting data for Fix It Right First-Time and Total Cost of Quality goals.
Work closely with Quality & Service Engineering, HMC, Partner Assembly Plants and other quality groups to organize & support Task Force Teams, Quality Inspections, Go and See visits and special assignments for competitor information and benchmarking.
Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Hyundai and Genesis repair policies and procedures.
Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Quality & Service Engineering.
Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.
Obtain incident components when requested and secure related data regarding condition. Forward supporting parts, subject data, and documentation to Quality & Service Engineering as quickly as possible.
Work closely with Engineering Groups to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.
Interface with Regional DPSMs as needed to assist in improving Fix Right First-Time percentage, reduce buyback potential and identify dealer capability gaps.
Assist the Regions with final repair attempt for Buyback prevention.
Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification).
Provide technical support to Regional Field staff, Consumer Affairs, Parts, Legal, NASO and Warranty departments as required.
Conduct other tasks related to the Purpose of this Position as assigned.
Help advise dealer technicians by identifying and recommending technical training that will help their development and diagnostic skills.
Approve warranty expenditures in support of technical investigations (FTSQuest in AS400).

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs