Engineer, ServiceNow Platform Developer

Cardinal Health

13d•Remote

About The Position

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled Engineer, ServiceNow Platform Developer responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. In this role you will design and implement scalable, secure, high-performing ServiceNow solutions and optimize ServiceNow capabilities to support IT Service Management (ITSM), and various other modules.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred.
4-8 years of experience, preferred
4+ years of hands-on experience in developing enterprise software and solutions
Experience with integration components such as SSO, LDAP
Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
Experience with databases and data-driven web applications
Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
Experience with a scripting language, such as PowerShell, Perl or Python, preferred
Hands-on experience with UI Builder for creating modern, responsive user interfaces
Familiarity with ServiceNow App Engine Studio and low-code/no-code development

Nice To Haves

Advance Degree, preferred.
ITIL v4, CSA, CSD or CIS Service Now Certifications is a plus
Experience with GCP, AWS, or Azure Cloud Infrastructure, preferred
Experience with ServiceNow AI Control Tower is a plus

Responsibilities

Design, develop, and implement applications and integrations on the ServiceNow platform to meet business requirements
Develop and implement integrations between ServiceNow and other enterprise systems using API’s and other integration tools.
Design automated processes using tools like Flow Designer, Workflow Editor, ServiceNow Studio and Integration Hub.
Perform unit testing, UAT, and manage code movement (update sets) to production
Execute software installations, creation, configuration, and loads
Create and maintain release notes, user guide, and knowledge base documentation.
Participate in platform communities and stay up to date on new software technologies and best practices
Promote ServiceNow best practices and recommend out of the box solutions where appropriate.
Support and guide Citizen Developers in using App Engine Studio and low-code/no-code tools, ensuring compliance with governance policies.
Recommends process improvements and displays a continuous improvement mindset
Troubleshoot issues, provide ongoing support, and implement system enhancements.
Document technical designs, configurations, and development processes for knowledge sharing and compliance.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs