About The Position
Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We are looking for an experienced Core Voice Manager/Team Leader to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation.
Requirements
- 7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams).
- 4+ years of experience managing engineering teams.
- Knowledge of SIP stack, call flows, and voice troubleshooting.
- Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
- Proven background in on-call operations and incident management.
- Solid understanding of AWS cloud platform.
- Familiarity with voice security practices and compliance frameworks.
Nice To Haves
- Experience automating voice operations or implementing CI/CD pipelines.
- Familiarity with observability tools (Grafana).
Responsibilities
- Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
- Manage daily operations, including incident response and on-call coordination.
- Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
- Analyze SIP signaling and call flows to identify issues and implement fixes.
- Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
- Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
- Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
- Ensure all systems align with cloud and enterprise security best practices.
Benefits
- Company Bonus
- Medical, Dental, and Vision Coverage Options
- 401(k) Savings Plan
- Company-Paid Basic Life and AD&D Insurance
- Maternity/Parental Leave
- Health Savings Account (HSA)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
