Engineering Technician 3- Service NPI

Intuitive•Santa Clara, CA

About The Position

Primary Function of Position: Intuitive Surgical, Inc. produces the da Vinci® Surgical System, a minimally invasive robotic surgery system that uses highly complex mechanics, replaceable instruments and accessories, and enhanced three-dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Engineering Technician is responsible for supporting Service readiness for all incoming new products and for the transfer of products and processes to sustaining teams. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. This position is directly responsible for executing test protocols, documenting results, evaluating new manufacturing process instructions, and providing feedback to engineering and service manufacturing. In addition, the engineering technician assists with developing and maintaining tooling, fixtures, and a clean, well-organized workspace. A strong sense of shared responsibility and shared reward is required as well as a commitment to high product quality.

Requirements

BS in Engineering or STEM Education requirement may be waived for internal candidates with 5+ years of experience with Intuitive.
Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
Ability to perform complex failure analysis using proper engineering FMEA methods.
Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
Effective use of troubleshooting and measurement equipment like oscilloscopes, multi-meters, function generators, test platforms.
Familiarity with hand tools and handling techniques for delicate electrical and mechanical components.
Excellent communication and technical documentation skills.
Self-starter and motivated to work in a fast paced and dynamic environment.
Proficient in MS Word, Excel, PowerPoint, and Outlook.
Ability to perform repetitious duties while standing/sitting for long periods of time.
Ability to lift up to 50 lbs.
Ability to travel up to 10% of the time.

Nice To Haves

Proficiency in CAD software and GD&T.
Experience with ERP systems (Agile, SAP, e.g.).
Knowledge of GMP, GDP, and Quality Systems Regulations.
Familiarity with machining, post-processing, and modification practices.

Responsibilities

RMA line support for FA, Repair, and Final Test of products.
Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
Design, build, test, and provide guidance for development of test fixtures and engineering prototypes.
Provide process feedback to the engineering, service, and training teams.
Assist with developing and updating Service RMA procedures.
Support qualification and validation processes for equipment, fixtures, and tooling.
Support training of Service Operations Technicians within mechanical and electronic assemblies.
Maintain 6S standards in assigned work areas.
Provide Manufacturing Systems Production support.
Other duties as assigned by management/supervisors.