Enrollment Counselor - BYU-Pathway Worldwide (Part-Time, Student Employee)

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

3d • Remote

About The Position

The enrollment counselor is pivotal in assisting prospective students in applying and providing comprehensive guidance regarding program inquiries. Additionally, they assist enrolled students awaiting assignment to a Mentor, addressing any queries or concerns they may have. Important: This is a paid remote student-employee. Incumbents must live in Utah or Idaho, be authorized to work in the US without sponsorship and be attending a Church Education System school (BYU-Pathway Worldwide, Ensign College, BYU, BYU-Idaho, BYU-Hawaii) during their time as a student employee with BYU-Pathway Worldwide. Students work a consistent 20-hour-a-week schedule between Monday–Saturday between the hours of 7:00am to 10:00pm MST. Join our team and make a meaningful impact on the journey of our students as they pursue their educational goals. By applying for this position you are indicating that you are currently authorized to work in the United States without sponsorship, are willing to physically reside and perform the work in (Utah or Idaho), and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City 1-3 days per week. Applicants MUST reside in Utah or Idaho to be eligible for this job. If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your area. Click here: https://www.byupathway.edu/career-services .

Requirements

• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect
• Current CES Student at one of the following institutions: BYU-Pathway Worldwide Ensign College BYU - Idaho Brigham Young University BYU-Hawaii (Living in Utah or Idaho)
• Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
• Exceptional attention to detail and organizational skills.
• Strong written, verbal, and visual communication abilities.
• Ability to empathize and effectively address the needs of diverse student populations.
• Proficiency in utilizing relevant software and systems to streamline processes and enhance productivity.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Commitment to upholding the highest standards of professionalism and customer service.
• Flexibility to adapt to changing priorities and evolving requirements.

Responsibilities

• Guide prospective students through the application process, ensuring clarity and accuracy at every stage.
• Respond promptly and effectively to inquiries from prospective and enrolled students regarding program details, admissions requirements, and related matters.
• Provide personalized support to enrolled students awaiting Mentor assignments, offering assistance and reassurance throughout the interim period.
• Provide detailed documentation of interactions with students.
• Utilize the Knowledge Base when providing information, ensuring accuracy and clarity.
• Demonstrate strong written, verbal, and visual communication skills to convey information clearly and professionally.
• Specialize in delivering timely and valuable assistance to students, ensuring their needs are met with efficiency and effectiveness.
• Handle complex situations with domestic students, demonstrating empathy, patience, and expertise in navigating various scenarios.
• Collaborate effectively with leaders to optimize the enrollment process and enhance the student experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED