Enrollment Manager MD

GT Independence•Baltimore, MD

About The Position

The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes. This position is responsible for developing and implementing comprehensive enrollment plans to meet the GT’s goals and objectives. The Enrollment Manager works closely with prospective participants, case managers, support brokers, independent facilitators, program managers, and various internal departments to ensure a seamless and supportive enrollment experience. The Enrollment Manager oversees the enrollment process from initiation through processing.

Requirements

At least 3 years of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel
High School Diploma or GED required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
Generates leads and referrals for new individuals and their employees.
Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
Supporting the Directors of Business Development in new opportunities within the market.
Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Manages employees, ensuring work is handled efficiently and effectively.
Provides performance feedback and coaching on a regular basis to each direct report.
Ensures employees have appropriate training and other resources to perform their jobs.
Creates and maintains a high-quality work environment.
Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
Manages special or ongoing projects that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Assists with documentation and training of DocuSign program and GT Enroll.
Assists in developing and preparing operational plans and reports on project status