Enrollment Services Administrator - Registration

Middlesex College•Edison, NJ

3d•$73,466

About The Position

This position manages and leads all aspects of the registration process performed by Enrollment Services, while also assisting with other initiatives to ensure optimal student experience.

Requirements

Bachelor’s degree
Three (3) years of registration experience in a college setting
Strong computer skills with knowledge of Microsoft Office and Enterprise Resource Planning tools

Nice To Haves

Knowledge of Ellucian Colleague
Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills
Excellent interpersonal, written, and verbal communication skills
Ability to work independently and within a team-oriented setting
Ability to use discretion and judgment

Responsibilities

Assists with management of the reception area, the contact center, and the student information desk; handles document processing and staff scheduling for all areas to ensure optimal student experience.
Supervises support staff and provides for their training and cross-training, in coordination with departmental colleagues.
Participates in College recruitment, outreach activities, and College-wide committees and initiatives.
Maintains the integrity of the College’s student information database.
Troubleshoots issues and provides avenues for resolution.
Monitors departmental processes and makes recommendations for improvements to best practices, customer service, policies, and procedures.
Cross-trains in Admissions, Financial Aid, Student Accounts, and Registration.
Manages and leads all aspects of the Registration process delivered by the broader Enrollment Services function.
Works collaboratively with the Registration and Records departments.
Works closely with the Academic Departments to assist and resolve student registrations and withdrawals.
Develops, updates, and maintains a library of Standard Operating Procedures to ensure consistent adherence to established procedures.
Creates and runs QA Registration processes.
Oversees staff completion of student records requests in conjunction with Registration and Records as needed.
Tests software updates that would impact the Registration and enrollment processes.
Performs other duties as assigned.