Enrollment Services EDP Entry Operator IV
About The Position
POSITION\: Full-Time Enrollment Services EDP Entry Operator IV (EDP Entry Operator IV): Enrollment Operations; This position is based primarily at the Haverhill Campus but may also rotate to the Lawrence Campus as necessary; 37.5 hours/week, Monday - Friday 9\:00am - 5\:00pm, hours maybe adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position. SUMMARY\: The Full-time Enrollment Services EDP Entry Operator IV will be responsible for working as the primary front-line customer service person at the Welcome Express desk at the Haverhill Welcome Express. They will also complete data entry for Enrollment Services, and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests. They will have varied assignments day-to-day, as assigned, based upon the needs to the department.
Requirements
- Applicants must have (A) at least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers, and (B) which at least one year must have been in supervisory or administrative capacity, or (C) any equivalent combination required experience and the substitutions below.
- A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.
- An Associate's degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience.
- Must be reliable, detail-oriented, professional, and adaptable.
- Excellent customer service and telephone skills.
- Knowledge of office practices; including Microsoft Office.
- Banner experience a plus
- Must be well organized and have the ability to assume responsibility with minimal supervision.
- Must be able to handle multiple tasks simultaneously, and work in a fast-paced team environment
Nice To Haves
- Experience in a higher education environment
- Bilingual (Spanish and English)
- Experience working with and supporting a culturally diverse population
Responsibilities
- Primary front line customer service at our Welcome Express desk in Haverhill
- Data entry for various enrollment service tasks, such as course registration, assisting with student requests, processing Early College and Admission applications, processing documents, and more
- Assist with communication team communication processes, including correspondence within various email inboxes, production & packaging of letters, and text generation and replying.
- Collect of payments to student accounts.
- Assist with various campaigns and other special projects
- Provide guidance to students through the enrollment process.
- Process student/alumni photo ID's and student parking passes.
- Multi-task effectively, while maintaining flexibility of work assignments, and shifting between assignments based on the needs of the department.
- Must be comfortable with varied day-to-day assignments
- Must provide excellent customer service, both in person and virtually (via email/phone), assisting various constituents, both internally at the college and externally
Benefits
- Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
