Enrollment Specialist

COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER•McKinney, TX

4d•$19

About The Position

The Enrollment Specialist position reports directly to the IDD Program Administrator of Authority Services within the IDD division. They ensure all individuals seeking services have accurately completed initial paperwork and communicate effectively with families as well as stakeholders. The Enrollment Specialist takes a collaborative approach and staffs individuals served with Leadership and the team as needed. The Enrollment Specialist is committed to providing the highest quality of care possible while helping the team and individuals navigate available services and supports. Enrollment is a process that helps individuals access the services they need to achieve their goals, particularly for those with disabilities or special needs. As the Enrollment Specialist this position is responsible for completing enrollment into Medicaid Waiver programs, identifying needs, developing plans, connecting individuals with appropriate resources, and links individuals in crisis to appropriate interventions. The goal is to improve an individual's well-being, independence, and community participation. Promoting choice and autonomy through a strength-based model is necessary and expected. This position attempts to deescalate potential crisis situations and addresses complaints with a professional demeanor. Clear, accurate, and timely communication with regulating entities and external agencies is expected. This position uses initiative and passionate commitment to provide culturally and linguistically appropriate care and works with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to improve outcomes for individuals served. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed. This position exemplifies service excellence by providing enrollment services and connects to other services to include crisis services as needed. All interactions with individuals and families served will be conducted with a trauma-informed and person-centered approach. This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. The Enrollment Specialist will link individuals to additional resources as needed to support their goals. Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, applicable grants, and Lifepath Systems policies and procedures. This position will work closely with the treatment team and Program Administrator to ensure that all gaps are reconciled. This position builds positive relationships with local resource agencies, providers, and health professionals in an effort to increase positive relationships from community stakeholders and partners. This position demonstrates professional conduct with Peers, Leadership and Support teams at all times. In addition, close working relationships and professional conduct while coordinating care with outside entities is required. Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served, families, and while facilitating improvement in measurable ways, is central to LifePath Systems mission to serve. This position must have the ability to assess and de-escalate potential or current crisis situations in calm and respectful manner. Specific Targets: All engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record. 90% of service notes are signed within 2 business days of service. Appropriate and detailed referrals for all eligible services must be completed and documented in the electronic health record within 2 business days. Precise written responses and completion of extension requests to HHSC must be completed within the timeframe provided. Enrollments for individuals residing in their own family home should be completed within 90 days. Provides person-centered services to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services with a focus on promoting independent living skills in the community. Must understand LifePath Systems services and be able to explain to individuals served, family members, and community partners appropriately. If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Requirements

A bachelor’s or advanced degree from an accredited college or university preferred OR an associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, AND one year of paid or unpaid experience with individuals with intellectual or developmental disabilities. OR a high school diploma or certificate recognized by a state as the equivalent of a high school diploma, AND two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
Must have reliable transportation and a valid driver’s license.
The ability to organize and prioritize a variety of assignments while managing time and productivity.
Ability to assess individual needs, to coordinate services, and to communicate effectively.
Knowledge of the social services system and the ability to connect individuals with appropriate services.
Ability to write clearly and professionally on all services and internal communications.
Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations.
Ability to respond to individuals with patience, empathy, and understanding.
Organized, detail-oriented, and computer-proficient.
Ability to demonstrate strong multi-cultural competency.

Nice To Haves

Work experience in a LIDDA or IDD provider services preferred
Bilingual (English/Spanish) preferred.

Responsibilities

Ensure all individuals seeking services have accurately completed initial paperwork
Communicate effectively with families as well as stakeholders
Take a collaborative approach and staffs individuals served with Leadership and the team as needed
Complete enrollment into Medicaid Waiver programs
Identifying needs, developing plans, connecting individuals with appropriate resources, and links individuals in crisis to appropriate interventions
Deescalate potential crisis situations and addresses complaints with a professional demeanor
Communicate with regulating entities and external agencies
Provide culturally and linguistically appropriate care
Troubleshoot and organizing support, interventions, and services to achieve outcomes
Provide enrollment services and connects to other services to include crisis services as needed
Link individuals to additional resources as needed to support their goals
Work closely with the treatment team and Program Administrator to ensure that all gaps are reconciled
Build positive relationships with local resource agencies, providers, and health professionals
Assess and de-escalate potential or current crisis situations in calm and respectful manner
Provide and document engagement with individuals served and exceptional customer service in the electronic health record
Complete appropriate and detailed referrals for all eligible services and document in the electronic health record within 2 business days
Complete precise written responses and completion of extension requests to HHSC within the timeframe provided
Complete enrollments for individuals residing in their own family home within 90 days
Provide person-centered services to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services with a focus on promoting independent living skills in the community
Understand LifePath Systems services and be able to explain to individuals served, family members, and community partners appropriately
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.