Enterprise Account Manager

monday.com • New York, NY

9d • Hybrid

About The Position

We're looking for an Enterprise Account Manager to join our expanding sales team here in North America. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform.

About The Role
Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) through strategic and thoughtful outbound prospecting.
Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
Develop expertise in all monday.com solutions - Enterprise Work Management, CRM, Service, Dev, and our ecosystem of add-ons
Consult with customers on their internal processes and challenge leaders to drive change across their organization
Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
Partner with others several cross-functional partners at monday.com to ensure successful account management and surface customer inputs back.
Partner with external service providers to monday.com to ensure successful account milestone and value delivery

Requirements

• 5+ years of B2B SaaS sales account management experience working with large, enterprise-level accounts (> 50-150K ACV). New business experience is an added plus
• Experience owning outbound prospecting motions - additional experience in partnering with xDRs & CSMs to drive additional expansion pipeline preferred
• Own the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting
• Prior experience in Strategy consulting - benefit
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Ability to both plan and lead book of business and account strategy
• Collaborative by aligning positively with cross-functional partners to drive account strategy and ultimately customer value
• Superb written and verbal communication skills-executive presence preferred
• Positive attitude, empathy, and high energy

Responsibilities

• Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) through strategic and thoughtful outbound prospecting.
• Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
• Develop expertise in all monday.com solutions - Enterprise Work Management, CRM, Service, Dev, and our ecosystem of add-ons
• Consult with customers on their internal processes and challenge leaders to drive change across their organization
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
• Partner with others several cross-functional partners at monday.com to ensure successful account management and surface customer inputs back.
• Partner with external service providers to monday.com to ensure successful account milestone and value delivery

Benefits

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, and bonus potential.
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kyiv, Sydney, São Paulo, and Tokyo

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed