Enterprise Business Services Analyst II

San Manuel • Highland, CA

7d • Onsite

About The Position

Under the direction of the Manager, IT Business Services, the Enterprise Business Services Analyst II – is primarily responsible for providing operational, product and technology support for Enterprise departments, systems, and applications. This position strives to maximize the efficiency of our enterprise through the application of technology by partnering with assigned departments.

Requirements

• Bachelor’s degree in Computer Science, Business Administration or a related field is required.
• Minimum of five (5) years’ experience in Information Technology in the focusing on enterprise-level systems and services required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Extensive experience with enterprise-level including but not limited to ServiceNow, Enterprise Resource Planning, Microsoft 365, financial and supply chain systems, and other enterprise-wide systems.
• Excellent problem solving, interpersonal communication and project management skills are required.
• Must have a desire to achieve excellence in customer satisfaction, process, and product quality and reliability.
• Must have intermediate knowledge of the internet, e-business disciplines, and standards.
• Must be extremely detail-oriented with strong technical verbal and written communication skills and the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
• Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
• Demonstrated knowledge and experience in creating and implementing policy and procedures.
• A valid driver's license and vehicle insurance with minimum liability limits is required.

Nice To Haves

• Professional certifications such as Project Management Professional, Information Technology Infrastructure Library (ITIL), Business Analyst Professional and/or application-specific accreditations when combined with relevant experience is preferred.

Responsibilities

• Leads and directs projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors.
• Maintains agreed service level agreements with the enterprise and vendors.
• Maintains knowledge of system capabilities and their application to the specific needs of our enterprise.
• Monitors system enhancements and new products and how they apply to our enterprise.
• Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality as to how we deliver services to the enterprise.
• Recommend changes to products and processes to improve the manner in which we conduct business.
• Manages systems software revisions, patching and overall health.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level