Enterprise Operations Center Specialist - Mid

DMI•Alexandria, VA

19d

About The Position

DMI, LLC is seeking a Enterprise Operations Center Specialist - Mid to join us. Role Summary The Enterprise Operations Center Specialist - Mid performs day-to-day monitoring and management activities within SEC's Enterprise Operations Center, utilizing monitoring technologies and tools to identify and diagnose complex system problems. This role coordinates event resolutions, applies expertise on complex work assignments, monitors and identifies problem areas, and ensures effective system monitoring supporting enterprise operations requirements.

Requirements

Minimum 4 years of related experience providing support to an enterprise operations center
Experience monitoring and managing enterprise systems and networks using advanced technologies and tools
Knowledge of complex IT infrastructure and troubleshooting methodologies
Proven ability to diagnose and resolve technical issues
Understanding of monitoring platforms and ITSM processes
Bachelor's degree from an accredited institution or equivalent professional experience

Nice To Haves

ITIL Foundation certification
Experience with multiple monitoring platforms and tools
Knowledge of Windows, Linux, and network infrastructure
Understanding of application performance monitoring
Strong analytical and troubleshooting skills
Ability to work effectively in shift-based operations

Responsibilities

Perform day-to-day activities required to monitor systems for events or alerts
Coordinate resolution of events and alerts
Monitor and identify problem areas and coordinate resolutions
Apply expertise on multiple complex work assignments
Utilize software and hardware tools to identify and diagnose complex problems and factors affecting systems
Document monitoring activities and incident resolutions
Escalate issues following established procedures
Participate in 24x7x365 shift operations
Generate operational reports and performance metrics
Support implementation of monitoring improvements
Maintain runbooks and operational procedures