Enterprise Operations Optimization Manager

Regions Bank•Hoover, AL

22h•Hybrid

About The Position

At Regions, the Enterprise Operations Optimization Manager is responsible for elevating enterprise performance by redesigning processes, optimizing workforce strategies, and deploying advanced technologies that strengthen efficiency, operational performance, workforce management, and customer experience. This position leads large‑scale operational modernization across multiple enterprise operations functions.

Requirements

Fifteen (15) years of senior leadership experience in operations, transformation, fraud, risk, enterprise strategy or related experience
Experience in workforce management, capacity planning, and contingent workforce operations oversight
Experience with digital transformation, AI/ML, automation, and enterprise technology roadmaps
Experience utilizing data analytics, forecasting, reporting, and performance management
Experience leading large, operational teams (500+ employees)
Six Sigma Black Belt or equivalent process improvement certification

Nice To Haves

Experience in financial services, banking, insurance, or other highly regulated industries
Background in payment processing, cash management, fraud operations, claims, and banking operations
Experience managing BPO (Business Process Outsourcing) / vendor relationships and global delivery models
Executive‑level communication skills with a track record of influencing C‑suite and board‑level stakeholders
Ability to be a change agent with strong execution discipline
Ability to build high‑performing and inclusive teams
Ability to make data-driven decisions
Demonstrated ability to be a visionary, enterprise‑minded operator
Demonstrated ability to deliver significant hard‑dollar savings through operational improvements and automation
Demonstrated ability to effectively engage project teams and leadership within a corporate setting
Effective communication and stakeholder engagement
Excellent planning and organizational skills
Exceptional cross‑functional collaborator
Strategic thinker with hands‑on operational depth
Strong leadership and mentoring capabilities

Responsibilities

Oversees workforce management, capacity planning, and resource optimization for large‑scale front‑line and back‑office organizations
Breaks down organizational silos and drives a unified operating model across business units
Architects and executes multi‑year transformation roadmaps, including AI/ML (artificial intelligence/machine learning) adoption, automation, workflow redesign, and modernization of legacy systems
Partners in the implementation of enterprise platforms and performance tools to advance efficiencies
Drives automation initiatives that reduce manual effort, improve accuracy, and strengthen risk and control environments
Builds and scales enterprise reporting ecosystems, including KPI/KRI (Key Performance Indicators / Key Risk Indicators) dashboards, workforce forecasting models, and automated insights platforms
Establishes data foundations that enable AI‑driven insights and reduce reliance on manual reporting
Partners with senior executives across Technology, Finance, Risk, Legal, and Operations to align priorities and deliver enterprise outcomes
Manages vendor strategy and contingent resourcing strategy to optimize cost and performance