Enterprise Scheduling Registrar, Rehab - FT Days

PIH Health•Whittier, WA

12h

About The Position

This position performs all tasks related to patient scheduling and pre-registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Job duties include: Insurance authorization, chart preparation, faxing, filing, and managing the phones. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility. Under the direction Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

Requirements

Demonstrated attention to detail
Demonstrated ability to communicate effectively and tactfully
Good English spelling skills
Good English reading and comprehension skills
Ability to follow directions as outlined in policies or given by Supervisor
Computer Skills / Typing 45 wpm minimum
Critical thinking and problem solving skills to identify and resolve problems in a timely manner
Knowledge of customer service principles and practices
Attention to detail, actively listens and always follows appropriate channels of communication
Excellent organizational skills, strong interpersonal skills
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
Knowledge and ability to perform tasks with Microsoft Office software