Enterprise Service Operations Senior Manager

Boeing•Plano, TX

About The Position

Information Digital Technology and Security (IDT&S) is currently seeking an Enterprise Service Operations Senior Manager to join the team in either Seattle, WA; Plano, TX; Berkeley, MO; Seal Beach, CA; Ridley Park, PA; Arlington, VA; North Charleston, SC; Chicago, IL; or Mesa, AZ. The selected candidate will lead a broad set of business impacting activities that will modernize and transform the way IDT&S performs operations. Your objective is to set the strategy and execute plans across multiple workstreams to vastly improve our IT Service Management ecosystem across our global businesses. This includes supporting ServiceNow platform modernization and functionality, strengthening global governance, risk, and compliance operations, and leading our supplier strategy for Enterprise IT Operations. This challenging role reports to the Director of Enterprise IT Operations as part of a global leadership team. This role requires mature confidence, collaboration, humility, a global mindset, and the drive to lead consistent improvement to deliver results across a variety of workstreams. This role will have direct engagement with senior executive leadership and requires a keen ability to influence and lead beyond direct organization.

Requirements

10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
10+ years of experience leading large scale IT transformation projects
10+ years of experience leading teams in a formal management role
5+ years of experience in ITIL, portfolio management, or service management
5+ years of experience leading global teams across multiple time zones
Willing to travel up to 10%

Nice To Haves

Bachelor’s degree or higher
Experience in program management in complex environments
Experience leading a team in the implementation of AI & automation capabilities
Excellent communication skills and experience communicating with senior executive leadership

Responsibilities

Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools
Lead operations process and technology tool integration across the IT Service Management ecosystem to ensure cohesive, end-to-end operations service and improved employee experience
Lead development and lifecycle of Integrated Operations Roadmaps
Mange the supplier strategy for the global Enterprise IT Operations organization
Strategic Planning: Define, analyze, and implement business transformation initiatives to enhance efficiency and productivity
Program Management: Create, manage, and execute comprehensive project plans, roadmaps, and IDT&S governance framework
Stakeholder Engagement: Act as a liaison between executive leadership, project teams, and stakeholders to gain buy-in and manage expectations
Governance, Risk, and Compliance Management: Proactively identify, monitor, and mitigate risks and dependencies
Performance Tracking: Define Key Performance Indicators (KPIs) to measure success to ensure value and communication

Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.
Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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