Enterprise Supply Chain Analyst

Meta•Fremont, CA

8d•$99,000 - $144,000

About The Position

We are seeking a Supply Chain Analyst to join our Supply Chain Operations team within Enterprise Services. As a key member of our team, you will be accountable for analyzing complex business problems across multiple supply chain pillars, coordinating with internal and cross-functional partners, and developing efficient solutions using various tools and systems. In this role, you will leverage your demonstrated understanding of the business's processes and operations to gather and ideate system requirements, streamlining processes for automation and efficiency. Your expertise will enable the development of scalable and sustainable solutions that meet the evolving needs of Meta's internal customers. You will work closely with cross-functional teams including operations, process engineering, procurement, compliance, and sourcing within the supply chain organization to identify areas for improvement and implement changes that enhance the overall customer experience and service efficiency. Your work will involve close collaboration with other Enterprise Services teams such as Helpdesk, Enterprise Products, Collaboration Technology, Exec Support, sourcing, and contingent worker experience teams. In this role, you will be at the forefront of shaping the future of enterprise supply chain in the High Tech industry, leveraging trends such as: Artificial Intelligence (AI) and Machine Learning (ML) to enhance customer experience and improve issue resolution Cloud-based technologies to enable seamless collaboration and communication with internal customers Data analytics and insights to inform customer support strategies and drive business outcomes Omnichannel engagement to provide personalized and consistent experiences across multiple touch points

Requirements

Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
2+ years of experience in a similar industry/role
Experience with business systems and technical problem-solving
Proven experience in business systems analysis or a related role
Demonstrated experience partnering with internal customers within a High Tech company
Demonstrated communication and problem-solving skills

Nice To Haves

Certification in business systems analysis or a related field (e.g., CBAP, CCBA, etc.)
Experience working in a supply chain operations environment
Knowledge of industry-specific software and systems (e.g., ERP, CRM, etc.)
Experience building and deploying systems/processes at scale
Experience in data analysis tools such as SQL and Tableau

Responsibilities

Collaborate with internal stakeholders and teams to understand business needs, conducting analysis to translate those needs into recommendations and system requirements
Liaise with cross-functional teams and collaborate with best practices to ensure end-to-end process and tool consistency, driving innovation and improvement in customer satisfaction
Analyze business requirements and develop technical solutions to meet customer support needs, including driving the design and implementation of data models, reports, and dashboards to support organization metrics and key performance indicators
Use data to define KPI and success criteria for projects/initiatives, measure the current state, and track key indicators to drive improvement, ensuring data-driven decision making and continuous improvement
Develop and maintain technical documentation for Enterprise Supply Chain processes and systems, organize and manage the troubleshooting of technical issues, providing timely updates to the business to ensure minimal impact on operations