Enterprise Support Representative

HealthFirst - Saving Lives

8d

About The Position

We currently have an opportunity for an Enterprise Customer Care Representative. The position on assists in activities related to the direct interaction with both direct and dealer enterprise customers of HealthFirst and Banyan products and services, taking in-bound and returning calls, sales administration (order entry, license verification, etc….) and account reporting as needed. Handles invoice inquiries, order discrepancies and customer complaints. Ensures timely and effective enterprise customer care expectations are met and/or exceeded at all times. Works toward and assists in the achievement of individual, team and department goals.

Requirements

• Minimum 3-year customer service experience or equivalent required.
• HealthFirst/Banyan product knowledge required
• Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
• Professional appearance and presentation required.
• Excellent computer knowledge, especially with Microsoft Office applications.
• Ability to professionally handle and resolve stressful situations will be required.
• Excellent telephone skills, detail oriented and ability to handle confidential information.

Responsibilities

• Answers incoming telephone queue and/or contact customers directly via telephone or email.
• Works closely with enterprise account managers to process customer orders.
• Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
• Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
• Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
• Performs additional department-specific duties related to the ECCR position.
• Participates in special projects and performs other duties as required.
• Monitor and report all trends found in customer escalations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed