Enterprise Technical Account Manager, AMER

Talon.One•Boston, MA

2d•Remote

About The Position

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

Requirements

4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or other related role
Experience with full ownership of complex API integrations for assigned accounts
Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
Proven experience with SaaS based products
High level of problem-solving attitude in a troubleshooting environment
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
Analytical understanding with a high focus on data-driven decision making

Responsibilities

Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, including Enterprises, with a focus on the customers' API usage, ensuring retention, growth, and overall customer satisfaction
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding Processes
Work with support on escalated tickets