Enthusiast

Rocky Top Harley Davidson•Pigeon Forge, TN

5d•Onsite

About The Position

Share your affinity for people and all things Harley-Davidson by applying for the position of ENTHUSIAST at our Rocky Top Harley-Davidson location! This on-site, customer service job has EVERYTHING to fill your day with a variety of duties! As a Harley-Davidson Enthusiast: You will enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; providing superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; sharing knowledge of parts and accessories available for customizing; conducting VIP tours to guests; and providing tests rides for customers. Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world. Come Join Our Team!

Requirements

Superior communication along with customer service skills and experience
Ability to get along with a variety of co-workers and a broad customer base
Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them is essential to this position
Current, valid motorcycle license with clean driving record is a MUST!
Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

Responsibilities

Follow proper turnover procedures.
Move motorcycles around to specific areas as instructed.
Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.
Be knowledgeable of the families, models and types of motorcycles.
Greet customers immediately, in a courteous and friendly manner.
Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.
Perform VIP tours.
Conduct test rides.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
Maintain alignment and organization of motorcycles on sales floor.
Following the proper rotation, ensure bikes are plugged in to trickle chargers at closing and unplugged before store opens.
Provide superior customer service to both internal and external customers.
Sell additional services by pointing out availability of parts and accessories.
Escort customers to different departments as necessary.
Spend the necessary time needed with each customer.
Assist with directions to area attractions and destinations.
Prepare for customer appointments before customer arrives.