Entry Level Communications Agent
About The Position
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support. We are seeking a highly motivated and enthusiastic individual to join our team as an Entry Level Communications Agent. In this role, you will be the first point of contact for our clients and customers, responsible for facilitating communication between various stakeholders. Your ability to effectively convey information, provide exceptional customer service, and resolve inquiries will be essential to ensuring smooth operations within our organization. Job: On site Location: Dallas, TX Pay Range: $950 - $1300 per week
Requirements
- Bachelor's degree in Communications, Marketing, Business, or a related field is preferred but not required.
- Strong verbal and written communication skills with a keen attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent listening skills and the capability to empathize with customers.
- Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms.
- Strong problem-solving skills and a proactive attitude toward addressing issues.
Responsibilities
- Serve as the first point of contact for customers and clients, addressing their inquiries and providing relevant information.
- Assist in developing and implementing communication strategies to enhance customer engagement and satisfaction.
- Maintain and update communication databases and records to ensure accuracy and accessibility of information.
- Collaborate with team members to create communication materials, including emails, newsletters, and social media posts.
- Monitor and respond to customer feedback on various platforms, ensuring timely and effective resolutions.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
