Entry-Level IT Support Specialist

Appalachian Mountain Health•Asheville, NC

48d

About The Position

The Entry-Level IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications
Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
Willingness to learn healthcare systems, terminology, and compliance requirements

Nice To Haves

Internship, coursework, or hands-on experience in IT support or help desk environments
Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems
Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles
Relevant certifications
Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
Attention to detail and documentation
Ability to prioritize tasks in a fast-paced environment
Team-oriented with a collaborative mindset
Professionalism and discretion when handling sensitive information

Responsibilities

Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
Support electronic health record (EHR) systems and other healthcare applications under supervision
Create, manage, and document support tickets in the IT service management system
Install, configure, and update hardware and software according to organizational standards
Assist with user account setup, password resets, and access management
Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
Escalate complex issues to senior IT staff as needed
Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions