Environmental Services Supervisor - Signature

MGM Resorts International

7d • Onsite

About The Position

As an Environmental Services Supervisor at MGM Grand, you will enhance the guest experience with your friendly smile and exceptional service. By connecting with guests and understanding their unique stories and needs, you'll take ownership of their experience and create memorable WOW moments that they will cherish long after their stay by delivering outstanding service and maintaining a pristine environment!

Requirements

• 2+ Years of Prior Relevant Experience required
• High School Diploma or GED required

Nice To Haves

• Experience with general cleaning in a similar five-star/five-diamond resort environment preferred

Responsibilities

• Responsible for supervisory duties for team of environmental Services (EVS) employees.
• Assists with scheduling, coaching, counseling, discipline and training of employees
• Manages employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift
• Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas
• Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training
• Responsible for preparing end of shift report and manage any property maintenance issues with facilities
• Consistently offer professional, friendly and engaging service.
• Assist with other administrative and operational functions in collaboration with department leadership

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees