Environmental Services Supervisor

Oregon Health & Science University • Portland, OR

3d • Onsite

About The Position

The purpose of this position is to supervise, schedule, and develop EVS staff to meet the needs of patients, visitors, and staff. . This position is responsible for providing direct supervision over EVS Technicians, assigning work, developing staff schedules, addressing patient and visitor requests, ensuring the completion of work to the standard, and ensuring excellence in maintaining a clean, safe, orderly and attractive patient care environment. In addition, this position is charged with upholding the mission of the department and organization through continuous improvement. Function/Duties of Position Operations Manages and supervises departmental staff by confirming, validating and teaching staff to uphold the department mission: provide an exceptional patient experience; ensure a clean environment that does not contribute to the spread of healthcare associated infection; and to facilitate timely patient flow. Ensures staffing assignments are complete to avoid missed assignments and/or unnecessary use of premium pay. Maintains a working knowledge of the hospital bed tracking system (Epic) and ensures response times are met. Manages staffing and the operations to allow for breaks and lunches that are consistent with Oregon Law, OHSU policy, and applicable collective bargaining agreements. Ensures accurate timekeeping for staff. Demonstrates strong team player skills and the ability to work harmoniously with a diverse workforce. Manages and maintain pager and closet keys controls for the department shift. Maintains employee records per OHSU policy. Staff Engagement Assists in creating an employment environment that supports a knowledgeable, passionate, productive, safe, and engaged staff. Develops one on one rapport and professional relationship with all direct reports. Assists department management with hiring staff. Responsible for delivery and documentation of performance management: evaluations, recognition, coaching and progressive discipline. Provides training, coaching and instruction of department changes. Assists with New Employee Orientation. Swiftly identifies and resolves interpersonal conflict. Patient Experience Ensures an exceptional experience for our patients and visitors. Rounds on patients and facility to ensure service quality. Interviews patients, as necessary, to ensure exceptional experience. Serves consistently as a liaison between all shifts. Provides service recovery as needed. Manages up employees and colleagues. Quality & Safety Provides a safe environment for patient care. Ensures staff compliance to standard work by reviewing and confirming on a consistent basis. Rounds on EVS staff, nurse managers, and key internal customers on a daily basis. Provides in servicing on equipment, chemicals and standards. Inspects room cleanliness upon discharge per departmental expectations. Follows up on patient safety incident reports per organizational expectations. Ensures all staff are in compliance with departmental policies, training, and procedures. Monitors and audits equipment for cleanliness and proper set up: chemicals labeled, solutions adequately dispensed; and tools cleaned and properly stored on cart. Ensure staff have the necessary tools and supplies to successfully perform their duties. Submits work orders for maintenance repairs, as needed. Attends all departmental meetings. Performance Improvement Engages in process improvement by suggesting ways to improve departmental performance Partners with other OHSU departments to improve patient care and throughput

Requirements

• High School Diploma
• 5 years of lead or supervisory experience; OR 2 years of lead or supervisory experience with an Associate’s degree; OR 1 year of lead or supervisory experience with a Bachelor’s degree
• Job Related Knowledge, Skills and Abilities (Competencies):
• Customer service focus
• Proficient skills in English language: reading, writing, verbal
• Ability to manage, prioritize, and follow through all assigned tasks
• Ability to self-manage
• Computer skills: Word, Excel, Outlook, ability to learn and operate various software programs
• Excellence attendance, punctuality and preparedness for work
• Ability to train and develop staff
• Ability to work with highly diverse population
• Ability to give and receive feedback in a constructive manner.
• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole
• Must be able to perform the essential functions of the position with or without accommodation

Nice To Haves

• Associates or Bachelor’s degree
• CHEST Certification
• Job Related Knowledge, Skills and Abilities (Competencies):
• Lead or supervisory experience in a hospital setting.
• Experience in Environmental Services, Housekeeping, or Custodial Services.
• Experience in a high volume customer service environment.
• Epic experience
• Previous experience in performance improvement tools such as lean, continuous quality improvement, etc.
• Experience in academic healthcare or other matrix organizations
• Experience in union environment

Responsibilities

• Manages and supervises departmental staff
• Ensures staffing assignments are complete
• Maintains a working knowledge of the hospital bed tracking system (Epic)
• Manages staffing and the operations to allow for breaks and lunches
• Ensures accurate timekeeping for staff
• Manages and maintain pager and closet keys controls
• Maintains employee records per OHSU policy
• Assists in creating an employment environment that supports a knowledgeable, passionate, productive, safe, and engaged staff
• Develops one on one rapport and professional relationship with all direct reports
• Assists department management with hiring staff
• Responsible for delivery and documentation of performance management: evaluations, recognition, coaching and progressive discipline
• Provides training, coaching and instruction of department changes
• Assists with New Employee Orientation
• Swiftly identifies and resolves interpersonal conflict
• Ensures an exceptional experience for our patients and visitors
• Rounds on patients and facility to ensure service quality
• Interviews patients, as necessary, to ensure exceptional experience
• Serves consistently as a liaison between all shifts
• Provides service recovery as needed
• Manages up employees and colleagues
• Provides a safe environment for patient care
• Ensures staff compliance to standard work
• Rounds on EVS staff, nurse managers, and key internal customers on a daily basis
• Provides in servicing on equipment, chemicals and standards
• Inspects room cleanliness upon discharge per departmental expectations
• Follows up on patient safety incident reports per organizational expectations
• Ensures all staff are in compliance with departmental policies, training, and procedures
• Monitors and audits equipment for cleanliness and proper set up
• Ensure staff have the necessary tools and supplies to successfully perform their duties
• Submits work orders for maintenance repairs, as needed
• Attends all departmental meetings
• Engages in process improvement by suggesting ways to improve departmental performance
• Partners with other OHSU departments to improve patient care and throughput

Benefits

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED