EOC Operator

CSA Global • Millington, TN

23h

About The Position

Client Solution Architects (CSA) is currently seeking an EOC Operator to support our program in Millington, TN. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Role will make an impact: Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofak Duplex Scanner and Kofax Ascent Capture. Monitor service health and operational conditions that impact EOC processing using Solarwinds and System Center Operations Manager (Microsoft), escalating issues and documenting impacts as needed. Manage EOC tickets and service actions in System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation. Administer and troubleshoot MS Workstation systems used for EOC operations, restoring service quickly and maintaining readiness for production processing. Maintain EOC reference materials, SOPs, and controlled documentation repositories in SharePoint to keep procedures current and retrievable. Coordinate shift communications, updates, and issue triage through FlankSpeed Teams to maintain awareness and drive timely resolution. Use UiPath to automate repeatable EOC tasks (for example, routing, notifications, and status updates) to reduce manual effort and improve consistency. Produce EOC reports, workflow diagrams, and documentation using Microsoft Office Suite (Visio/Project).

Requirements

• Clearance: Must possess and maintain a Secret level clearance.
• 3 years of relevant experience in electronic documentation, system administration, network administration, or database administration.
• Document capture tools: Kofak Duplex Scanner, Kofax Ascent Capture.
• Enterprise tools: SharePoint, FlankSpeed Teams, Solarwinds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft).
• Automation tools: UiPath.
• System administration: MS Workstation.
• Productivity tools: Microsoft Office Suite (Visio/Project).

Responsibilities

• Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofak Duplex Scanner and Kofax Ascent Capture.
• Monitor service health and operational conditions that impact EOC processing using Solarwinds and System Center Operations Manager (Microsoft), escalating issues and documenting impacts as needed.
• Manage EOC tickets and service actions in System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation.
• Administer and troubleshoot MS Workstation systems used for EOC operations, restoring service quickly and maintaining readiness for production processing.
• Maintain EOC reference materials, SOPs, and controlled documentation repositories in SharePoint to keep procedures current and retrievable.
• Coordinate shift communications, updates, and issue triage through FlankSpeed Teams to maintain awareness and drive timely resolution.
• Use UiPath to automate repeatable EOC tasks (for example, routing, notifications, and status updates) to reduce manual effort and improve consistency.
• Produce EOC reports, workflow diagrams, and documentation using Microsoft Office Suite (Visio/Project).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed