Epic Ambulatory Principal Trainer

Avance Care • Durham, NC

1d

About The Position

Exciting Career Opportunity with Avance Care!
Join our rapidly expanding network of 35 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.
Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.
As the Epic Ambulatory Principal Trainer, you’ll provide training support to Avance Care locations and departments through development of curriculum in partnership with departmental and specialty team experts. You’ll also assist with coordinating training communication to ensure that new and existing team members are set up for success, and collecting feedback from stakeholders to modify ambulatory training needs as identified.

Requirements

• An associate’s degree in nursing is required, but a bachelor’s degree in nursing is highly preferred
• Must have a North Carolina LPN, or RN license in good standing, required
• Epic experience and Ambulatory Principal Trainer & Training Environment Build Certifications required
• 5+ years of experience and expertise in providing training in a variety of settings using different technology and approaches for multiple positions and roles.
• Capability to effectively present information and respond to questions from managers, employees, clients, customers, and the public
• Familiarity with modern and traditional training methods
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Knowledge and understanding of how for-profit medical practices run and clinical Epic workflows helpful

Nice To Haves

• Certified Nurse Educator certification
• Previous development of training programs and professional development programs

Responsibilities

• Partner with the Training Manager to develop and implement training programs and content that meet organizational needs.
• Ensure training is provided (both individually and within locations) of appropriate business tools, systems, business dashboards, etc. in accordance with organizational goals.
• Process new information and update MST, Lesson Plans, Tip Sheets, and Manuals as needed
• Manage and resolve IT tickets related to Epic training
• Assist in preparing for new hire classrooms: send invites, provide training environment logins, and distribute practice patient documents
• Train the new hire Medical Assistant class and assist Provider Specialty Trainers with new content and guidance
• Update after-class assessments and ensure they align with current Lesson Plans, Tip Sheets, and Manuals
• Work closely with Ambulatory Analysts to optimize Epic for efficiency and troubleshoot issues
• Provide monthly update training and Epic Upgrade training to Office Managers, Clinic Staff & other stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: Associate degree