EPIC Analyst IV (Ambulatory)

Emory Healthcare•Tucker, GA

2d•Hybrid

About The Position

This role is a key part of Emory Digital’s Growth Team, supporting business development and strategic growth across the enterprise. As a member of the Growth Team, the Epic Analyst IV will be expected to successfully collaborate across multiple Digital teams to align strategies and workflows, serving as a main facilitator for Emory growth projects within the Digital portfolio. The main focus of this work will be on Epic's Ambulatory module, and as part of the Growth Team this role will be focused on new roll outs across either new health systems, clinics, or Community Connect engagements. The Epic Analyst IV will oversee workflow design, application build, third-party integration, and testing for the areas in which they support and serve as the application expert and point of contact in projects such as mergers, acquisitions, Epic Community Connect integrations, and internal expansion initiatives. Success in this role will be measured by the seamless integration of new business units, improved workflow efficiencies, and positive stakeholder feedback on project execution. The Epic Analyst IV operates with autonomy and has proven experience priortizing and managing their own workstreams with strong project coordination background. This candidate should be local to the Atlanta metro area to easily access business partners on site throughout a project’s lifecycle, in particular supporting Epic Community Connect go lives.

Requirements

Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree.
This position requires the appropriate Epic certification for the specific area of assigned responsibility.
Working knowledge and subject matter expertise in the assigned operational department areas.
Knowledge and Abilities: Expert oral and written communication skills with a diverse population. Expert organizational, problem-solving, analytical, and time management skills. Expert interpersonal skills to interact positively and productively with teams across organizational lines. Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. Flexibility to manage multiple initiatives and shift priorities based on business needs. Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.

Nice To Haves

Candidates will have an Epic Ambulatory certification at a minimum.
Additional Epic certifications such as In-Basket i.e. Ambulatory Care Nursing Certification (AMB-BC) would be bonus.
Experience or certs in MyChart, Cadence, or Healthy Planet a bonus.
5+ years of Epic build experience.
The ideal candidate will have extensive experience with Epic systems, strong project coordination skills, and a proven ability to collaborate in cross-functional team environments through complex integrations.

Responsibilities

Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Ambulatory systems.
Works across interdisciplinary workgroups to accomplish set goals as a team.
Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.
Functions as business partner with service lines, departments, individuals, and coworkers.
Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users.
Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
Coordinates operational and capital project requests with appropriate EHC IS and operational teams.
Acts as primary contact for supported applications regarding system down time.
Leads delivery of technical consulting and support services and solutions with minimal management input.
Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
Leads/facilitates system design, validation, and/or remediation sessions.
Assist with Epic Security assignment, security templates and maintenance where appropriate.
Remains current on Epic new version training for all applicable Epic certifications (if Epic).
Provides leadership within and across teams.
Assists and mentors team members and other staff and serves as orientation resource for new employees.
Develops and maintains positive relationships with team, department, and organization.
Participates in educational and leadership opportunities to enhance professional growth and expertise.
Serves as a positive change agent within and across teams. Leads/facilitates team and cross-team meetings and initiatives.