Epic Cadence and RTE Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Optum seeks an Epic Patient Access Analyst with hands-on experience in EHR Services implementation and operation projects. They will manage integration teams, train best practices, and align with EHR Services to ensure successful project execution. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active / current Epic certification in Cadence and/or Prelude
5+ years of healthcare experience
4+ years of Direct client healthcare domain knowledge in registration, Real Time Eligibility, and Insurance Verification
4+ years of Subject Matter Expertise (SME) in Epic Patient Access applications
4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas

Nice To Haves

Active / current Epic certification in RTE OR Referrals
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
4+ years of knowledge in policies and procedures related to the operational functions
2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
Proficiency with MS Excel, Visio, PowerPoint and SharePoint

Responsibilities

Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows
Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
Serve as a subject matter expert for Epic Patient Access modules and workflows
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions
Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
Configure and build visit types, work queues, registration forms, referral templates, and provider records
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Adhere to organization standards for system configuration and change control
Develop strong relationships with end user communities, customers and business partners
Attend, participate in, and contribute to meetings throughout the facility
Facilitate communication with stakeholders from initial requirements to final implementation
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate