Epic Dorothy Comfort Clinical Analyst- Product Services & Management Analyst

About the position

The position involves analyzing, verifying, tracking, and recommending for Project, Product, and Solution implementation and maintenance. The role requires liaising between various agile teams and project teams, delivering product and solution plans, and creating training materials throughout the implementation process. The goal is to ensure smooth operations post-implementation.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users.
• Educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns.
• Consults with newly acquired facilities and designs transition and implementation plans.
• Operates under general guidance and work assignments that are varied and require interpretation and independent decisions on course of action.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Minimum of 3 years of relevant experience, required.
• Experience working in a dynamic, high-technology environment, preferred.

Nice-to-haves

• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.
• Dorothy Comfort Clinical certification.