Epic Willow Ambulatory Applications Analyst

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

81d

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Supports information management needs of various client departments or workflows across the organization through project coordination, applications implementation, upgrades, and ongoing maintenance or enhancements.

Requirements

Bachelor’s Degree in Information Technology or Health Care field with related training. A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
Minimum two years of experience installing/supporting applications. Experience in a healthcare related field preferred
Certification, if applicable for assigned applications. For Epic applications, current Epic certification required, or ability to complete certification within six (6) months of employment.
Working knowledge of personal computers and Microsoft Windows OS and applications.
Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills.
Excellent project management skills. Ability to prepare documentation to support established objectives consistent with generally recognized standards.
Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.

Responsibilities

Provides application implementation support, technical guidance, and serves as primary resolution point for all issues regarding assigned applications. Works collaboratively with end-users to understand workflows and develop system support.
Coordinates activities of assigned projects or particular phases of a given project. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.
Provides data transfer, access and manipulation of aggregate and comparative data.
Provides assistance with system selection, system maintenance/upgrade and implementation, including system definition, building, testing and conversion planning and interfaces.
Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness. Prepares and maintains documentation on testing plans.
Participates in completion of user documentation and training procedures.
Evaluates system utilization and performance. Participates in system optimization.
Adheres to HIPAA regulations for transactions, security and confidentiality.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program