Equipment & Service Technician (Beverage Industry)

Crafty•Hayward, CA

9h•$29 - $35•Onsite

About The Position

We are seeking a Service Technician to join our New York market operations team, reporting to the Fulfillment Manager. This is a full-time, on-site role, requiring availability Monday through Friday, with travel to client offices within the New York market.

Requirements

Industry Experience: Previous experience in a related field is essential. A strong passion for coffee and a keen interest in learning about coffee and espresso machines are also important.
Customer Service Excellence: You have a natural ability to ask the right questions, listen actively, and resolve customer concerns with empathy and professionalism.
Detail-Oriented: You’re meticulous, with a sharp eye for detail that ensures every repair is done right the first time.
Adaptability: You’re open to learning new techniques and approaches, and you’re flexible in adjusting to evolving needs.
Team Player: Collaboration is key – you work well in a team environment and contribute to a positive workplace culture.
Efficiency: You can keep up with the demands of a fast-paced environment without sacrificing quality.
Coaching Skills: You enjoy helping others build out their skills and demonstrate patience when introducing teammates to new experiences.
A valid Driver’s License with a clean driving record is essential for on-site service calls.
Physical capability to lift up to 50 lbs and remain on your feet for extended periods.

Nice To Haves

Proven technical experience in a service or technical position.
Strong customer-centric focus with excellent customer service skills.
An inquisitive mind paired with a strong willingness to learn and grow professionally.
Flexibility and problem-solving skills allow you to adapt to varying challenges and deliver effective solutions.

Responsibilities

Diagnose & Repair: Troubleshoot and repair a variety of coffee, espresso, water and ice equipment, ensuring top-notch performance.
Customer Interaction: Communicate clearly with customers, explaining diagnoses and repairs to ensure they’re informed and satisfied.
Support: Provide expert telephone support, guiding customers through troubleshooting steps.
Installation: Assist with the installation of large or heavy equipment, ensuring seamless operation from day one.
Service Calls: Conduct both phone and on-location service calls, delivering professional service with a personal touch.
Inventory: Maintain proper inventory of parts and filters in your service vehicle to support first-visit repairs for our clients.
Ticket Management: Manage and update work order ticket flow in our ticketing system.
Training: Help support equipment maintenance training for service technicians and other Crafty team members.