Escalation Engineer - Technical
About The Position
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. F5, Inc. seeks Escalation Engineer – Technical in Seattle, WA: Job Duties: Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms, including LTM, GTM, AFM, APM, and ASM modules. Reproduce and debug issues in lab environments involving L2/L3 routing, SSL offloading, iRules, DNS, HTTP/2, and load balancing. Utilize tools such as tcpdump, ssldump, Wireshark, TShark, and F5 qkview for root cause analysis. Provide support and diagnosis for environments using virtualization (VMware, KVM), container platforms (Docker, Kubernetes), and hybrid cloud (AWS, Azure, GCP). Contribute to bug triage, tracking, and analysis, including collaboration with software engineering teams for defect resolution. Develop and share diagnostic scripts using Python, Bash, and REST API for troubleshooting automation. Mentor frontline engineers on troubleshooting methodology, diagnostics best practices, and documentation creation. Document known issues and solutions in internal knowledge bases and public-facing support content. Participate in early-access testing cycles, customer pilot feedback loops, and pre-release validation activities. Telecommuting is an option. Some travel to F5 offices may be required.
Requirements
- Three (3) years of experience in job offered or in any occupation in a related field.
- Three (3) years of experience using the following: (1) Networking architecture and protocols; (2) Linux/UNIX; (3) Network protocol analysis tools such as tcpdump, Wireshark, tshark; (4) SSL/TLS Debugging; (5) Public Cloud (AWS, Azure, GCP); (6) Switching/Routing; (7) Virtualization Technologies; (8) HTTP/HTTP2; (9) TCL scripting; (10) Kubernetes; (11) Network Security.
- Any suitable combination of education, training and experience is acceptable.
Responsibilities
- Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms, including LTM, GTM, AFM, APM, and ASM modules.
- Reproduce and debug issues in lab environments involving L2/L3 routing, SSL offloading, iRules, DNS, HTTP/2, and load balancing.
- Utilize tools such as tcpdump, ssldump, Wireshark, TShark, and F5 qkview for root cause analysis.
- Provide support and diagnosis for environments using virtualization (VMware, KVM), container platforms (Docker, Kubernetes), and hybrid cloud (AWS, Azure, GCP).
- Contribute to bug triage, tracking, and analysis, including collaboration with software engineering teams for defect resolution.
- Develop and share diagnostic scripts using Python, Bash, and REST API for troubleshooting automation.
- Mentor frontline engineers on troubleshooting methodology, diagnostics best practices, and documentation creation.
- Document known issues and solutions in internal knowledge bases and public-facing support content.
- Participate in early-access testing cycles, customer pilot feedback loops, and pre-release validation activities.
Benefits
- F5 offers competitive pay, 401k, and other benefits
- You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
- More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
