Escrow Manager (PGP Title)

PulteGroup•Dublin, OH

1d•Onsite

About The Position

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This position is 100% in-office Monday - Friday in Dublin, Ohio. JOB SUMMARY: Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

Requirements

Minimum High School Diploma or equivalent
Licensing requirements as required by State/Federal Agencies
Notary Public license requirements as required by State
Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience
Supervisory Minimum of 2 years at a supervisory level or above.
Specialize in RESPA with understanding of company's underwriting guidelines
Understanding of title and settlement rules and regulations
Effective communication, presentation, and organization skills
Capacity to work in a multi- location team environment
Ability to prioritize conflicting demands & meet department needs with available resources
Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of objectives
Resolve complex problems and execute complex transactions as needed

Responsibilities

Ensure daily branch operations are conducted in accordance with operations standards
Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
Ensure quality customer service. Monitor and respond to Pulte Group’s customer service management system (CQE). Serve as point of contact for customer questions and concerns as needed
Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders
Perform as a team member in allocating and coordinating the workflow
Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
Keep abreast of area competitors’ products, services and costs
Maintain and foster branch participation in division/community events and promote Pulte values and culture
Act as liaison between all parties to the transaction within the Title & Settlement Process
Handle all aspects of the settlement transactions and facilitate closings
Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.
Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
Perform other duties as assigned

Benefits

PulteGroup Employee Benefits
At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.
Comprehensive, Flexible and Affordable Healthcare Coverage Options
Supplemental Healthcare Coverage Opportunities
PTO and Work/Life Benefits
Health Advocacy and Wellness
Retirement Plan with Company Match
Education and Employee Assistance Programs
Paid Parental Leave and Adoption Benefits
Mortgage Financing Discounts through Pulte Mortgage